At pinasgame, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a pinasgame player in the Philippines.
Six core privacy commitments every pinasgame player can count on.
All data transmitted between your device and pinasgame is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
pinasgame does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only where legally required or operationally necessary.
pinasgame processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
pinasgame collects only the personal data that is strictly necessary for account operation, regulatory compliance, and service delivery. We do not collect data for its own sake.
As a pinasgame player, you have the right to access, correct, delete, and port your personal data. We make it straightforward to exercise these rights through your account or by contacting support.
pinasgame retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and regulatory obligations.
pinasgame ("we," "us," "our") is committed to protecting the privacy and personal data of all users ("you," "your," "Player") who access or use the pinasgame online gaming platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously.
This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with the pinasgame platform. It is designed to be transparent, straightforward, and compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") and its Implementing Rules and Regulations.
We encourage you to read this policy carefully. If you have questions about any part of it, our support team is available 24/7 and will be happy to assist.
For the purposes of the Philippine Data Privacy Act of 2012, pinasgame acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors. This means pinasgame determines the purposes and means of processing your personal data.
Where pinasgame engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with pinasgame's instructions and applicable data protection law.
Our designated Data Protection Officer (DPO) can be reached at [email protected] for any privacy-related inquiries, complaints, or requests to exercise your data subject rights.
pinasgame collects the following categories of personal data, depending on how you interact with our platform:
pinasgame collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document uploads, support inquiries, deposit/withdrawal requests |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during platform use |
| Third-party sources | Identity verification providers, payment processors (GCash, Maya, banks), fraud detection services |
| Publicly available sources | Regulatory watchlists, sanctions databases, and publicly available records for AML compliance |
pinasgame uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, pinasgame processes your personal data on the following legal bases:
pinasgame does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
Third-party vendors who assist in operating the pinasgame platform, including payment processors (GCash, Maya, BPI, BDO, and other Philippine banks), KYC and identity verification providers, cloud hosting providers, and customer support software providers. All service providers are contractually bound to process data only as instructed by pinasgame and in compliance with applicable data protection law.
pinasgame may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.
In the event of a merger, acquisition, or sale of all or part of pinasgame's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer via your registered email address.
pinasgame may share your data with other parties where you have provided explicit consent to such sharing.
pinasgame uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for platform functionality, session management, and security. Cannot be disabled. | Session / up to 1 year |
| Analytics | Collects anonymized data on how players use the platform to help us improve features and performance. | Up to 2 years |
| Functional | Remembers your preferences such as language, display settings, and responsible gaming limits. | Up to 1 year |
| Marketing | Used to deliver relevant promotional content within the pinasgame platform. Only active with your consent. | Up to 90 days |
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the pinasgame platform.
pinasgame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
pinasgame retains personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal / regulatory obligation |
| Transaction records | 10 years from transaction date | AMLA compliance |
| KYC documents | 5 years after account closure | Regulatory requirement |
| Customer support records | 3 years from last interaction | Legitimate interest |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical / usage logs | Up to 12 months | Legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with pinasgame's data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pinasgame:
Request a copy of the personal data pinasgame holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your pinasgame account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for processing activities based on consent (e.g., marketing emails) at any time, without affecting prior lawful processing.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
pinasgame is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access to the platform.
If pinasgame becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on pinasgame, please contact us immediately at [email protected].
pinasgame primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting services), pinasgame ensures that such transfers are subject to appropriate safeguards, including:
You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our Data Protection Officer.
The pinasgame platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to data collected and processed by pinasgame. pinasgame is not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
pinasgame may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before taking effect.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of pinasgame following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pinasgame handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with pinasgame's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Now that you know how we protect your data, join hundreds of thousands of Filipino players who trust pinasgame for a secure, fair, and exciting online gaming experience.
21+ only. Play responsibly. ⚠️ Gambling is addictive. Know when to stop.